Core Policy Details
- Eligibility:
Returns are applicable ONLY for off-the-shelf products that do not
have any customization.
- Customized
Products: Final Sale. Customized items (pattern, measurements,
threads) cannot be returned or exchanged as they are tailored specifically
to the customer.
- Timeframe:
Return requests must be raised immediately upon receipt, and eligible
items must reach the facility within 7 business days of purchase.
- Damaged/Defective Items: In rare cases of manufacturing defects or transit damage, returns are accepted if reported to Svasa Care within 24 to 72 hours, often requiring an unboxing video.
How to Initiate a Return
- Contact:
Reach out to the team via WhatsApp at +91 75502 60033
(Operations/Dispatch) to raise the request.
- Approval:
Wait for final approval from the Svasa Care team, who will then arrange a
return pick-up.
- Refunds: Once the returned product clears quality checks, the refund is processed within one week.